1. A Business ContinuityPlan is the backbone of a business. The plan is supposed to ensure that abusiness keeps running by dealing with all the issues within a business orissues that can occur.
In other words, a Business Continuity Plan is aproactive plan to avoid and mitigate risks associated with a disruption of operations. Business Continuity Plans comes in differentforms and each plan is different based on circumstances and the incident. 2. Crowd management is the ability to managepermitted public assemblies before, during and after the event for the purposeof maintaining their lawful status through techniques. In other words, crowdmanagement is when things are moving smoothly because of the techniques used fora crowd or prevention of a messy crowd. Crowd Management must include planning,organizing, staffing, directing and evaluating. An example of crowd management would be a trained crowd manager managing250 occupants during a fire assembly and if it’s 500 occupants then there needsto be 2 trained crowd managers for the fire assembly. Meanwhile, crowd control is usually aresponse to an uproar within a crowd.
In other words, crowd control happenswhen a crowd is engaging in unlawful behaviors that can cause harm to others inand outside of the crowd. An example of crowd control would be if there is afootball game going on and someone in the stadium shouts “a killer is onthe loose.” As a result of the person shouting about a killer people inthe crowd start to panic and start to run out the stadium in an out of controlmanner. While the crowd is running a crowd control team such as the police maycome in and mitigate the situation before someone gets crushed by the crowd orin the crowd. 3. The Incident Command System (ICS) is asystematized approach to the command, control, and coordination of emergencyresponse providing groups of people who are ranked one above the otheraccording to status or authority in the ICS, which responders from multipleagencies can be effective.
The purposeof the ICS is to meet the needs of incidents of any kind or size, providelogistical and administrative support to operational staff, and allow personnelfrom a variety of agencies to meld rapidly into a common management structure.Strengths within the ICS is that it has considerable internal flexibility,allows its users to adopt an integrated organizational structure, became astandardized, on-scene, all-hazard incident management concept and is a provenmanagement system based on successful business practices. ICS addresses oilspills, terrorist/WMD events, natural disasters, fire, both structural andwildfire and hazardous materials incidents. 4.
Emergency Operations Center (EOC) is amain command and control place that has control over carrying out thefundamental purposes of emergency preparedness and emergency management, ordisaster management functions at a tactical level during an emergency, and makecertain the continuity of operation in a company. In other words, the emergencyoperations center is a physical or virtual location from which coordination andsupport of incident management activities are directed. The EOC supports thefollowing incident management functions.
In the EOC there is a ResourceManagement who provide a single point of contact to identify, procure andallocate resources, an incident Management who monitor actions, capture eventdata and adjust strategies as needed, a Situation Analysis which gatherinformation to determine what is happening and to identify potential impacts,an Incident Briefing a person whoefficiently share information among team members, an Activation which bringsknowledge and expertise together to deal with events that threaten the businessand an Incident Action Plan which provide a single point for decision-makingand decide on a course of action for the current situation. The EOC resourcesalso come from the Incident Command System (ICS). Therefore, the individualsfrom the ICS is who works with EOC.
The ICS has different roles for eachindividual in the system. First is the Incident Commander, which is the personin charge of the organization’s on-scene response, appoint others to incidentcommand positions as needed, coordinate activities with the EOC; identifypriorities and activities; provide impact assessment for business continuity,crisis communications, and management and provide information to and coordinatewith crisis communications or media relations team. Second, comes the Safetyofficer who prepare safety plan; ensure messages are communicated, and Identifyand assess hazardous situations; prevent accidents. Next is the Liaison Officerwho monitors operations to identify inter-organizational problems.
Then there’sthe Public Information Officer who advise the Incident Commander on informationdissemination and media relations, serve the external audience and internalaudience, obtain information from the Planning Section, coordinate with otherpublic information staff and serve as the primary contact for anyone who wantsinformation.