Case Study: Reframing Non-informational Matters
1. Other than her immediate advisors or cabinet members, who should the governor seek for advice on the plan?
With the problems being faced by the newly elected woman governor in Utopia, different political, criminological, and most especially social aspects of the circumstances must be taken into account in order to create equal judgments that will be beneficial for all the sides involved. In order to create a resolution with regard to the financial issues and the votes of the people, one of the advisers she must call on to is her professor whom she believes and trusts. The challenges she is currently facing reminded her of the lectures of her college professor. Therefore, she must seek advice from that professor because he or she had proper knowledge regarding criminology. In addition to this, the professor might be connected to other people who can provide her with more beneficial advices. Aside from her professor, she must also seek advice from former politicians and judges to assess the plan and its effectiveness and gather more ideas to make the plan more successful.
2. Who should be appointed to her task force?
In the task force that will be formed, the governor must seek people who know how political relations in the State of Utopia works. She must create a task force that has great knowledge in terms of culture and politics such as scholars who have the necessary skills to address her priorities. Those that have mastered the craft of politics and influence such as Joseph Nye are the best candidate for the task force. The members of the task force must be able to address the needs of the leaders in order to create a team that would fulfill the needs of the state as well as the future plans of the governor.
3. What language and metaphors should she use in her presentation to the individuals she would ask to serve on the task force? Should it be different for individuals representing different groups? If it is different for each potential appointee, will the members have in their minds different perceptions of her idea when they meet? Does it matter? Can her request be worded differently to each potential member without creating confusion?
In order to clearly state the issues and needs of the new government, the task force must be addressed by the governor in various ways, depending on the duties they have. It is true that each of the members should be given attention differently. By giving each member different requests, their duties will be clear; therefore, the job given to them will be accurately done.
4. How should the governor announce her plan to the public? How should she word her briefing to the media? Develop rhetoric and metaphors for her to use in developing her briefing to the media. Think about the tough questions she will get. Keeping in mind that the announcement comes before any concrete plans have been established-and even before the task force has met-develop answers to those questions.
The media is very critical with the decisions of politicians. Consequently, some members of the society have become very pessimistic with the political leaders as well as their promises. The governor should assign a speech writer who is very skilled and knowledgeable in drafting speeches for the media. Because the governor was thinking of her re-election, she should be ready for such inquires. Then again, she must have a confident answer which will address all the queries of the intrigued public.
5. What barriers to communications will exist between the task force members you have selected in response to question 2 above? How can those barriers be overcome?
Possible barriers to communication among members of the task force would be the varying perspectives of the members. Although they have the same goal, which was created by the governor, everyone has his or her own way of doing his or her jobs and tasks. Therefore, conflict will most likely be present. These barriers can be overcome by creating a single-coordinated system of work and proper assistance to those that are having a difficult time.
6. Assuming that the task force creates a plan, how can the principles of this plan be best communicated to the operational staff that will have to implement it local administrators, prosecutors, law enforcement officers? What general barriers to communications will exist among the task force members and levels of policy makers, administrators, middle managers, down to the operational staff?
Due to the differences of their tasks and perspectives, there will be barriers to their communication, given that the task force will be the brain and the operational staff will be the body. The brain must give proper guidance to the body in order for it to function properly and accurately. One of the general barriers to communication that they may encounter would be how the task force will communicate the actions that must be done by the operational staff. Most of the time, individuals draft a plan and base it on their own understanding without thinking that others must be able to understand it as well. In addition, with the large number of members involved in the plan, including the task force, policy makers, administrators, middle managers, and the operational staff, miscommunication and delay in information dissemination may occur, which may be a result of varying interpretations of information. To avoid misunderstanding, standards in communication must be set and definitions must be established. This way, accurate messages would be delivered and communicated efficiently.