206 1.1 Explain How A  Working Relationship Is Different From APersonal Relationship A workingrelationship is different from a personal relationship because workingrelationships have boundaries.  In apersonal relationship it is quite normal to be more open about your privatelife and share family details or help each other.In a workingrelationship the boundaries are much tighter.

 Generally with a friend you may share jokes and experiences to help abond build, that is based on friendship. With a working relationship a distance must be kept in order for theservice user to receive the appropriate care they require.  With a service user the care worker is therepurely to provide a service and not to become a friend.  Therefore boundaries are set to limitconversations to the needs of the service user. The service user should feel protected and safe and not be included inany of the care provider’s life activities outside of work.

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  However it is important to not appear toostandoffish and normal conversations should ensure but personal informationabout the carer should not be disclosed. 206 1.2 DESCRIBE two different workingrelationships in  social care settings1.

   Therelationship between work colleagues should be cohesive and amicable.  Whilst maintaining a professional approachtwo work colleagues should be able to discuss their concerns regarding work.   Colleagues should be able to rely on eachother especially when working as a double up team.  There should be good communications betweenwork colleagues both written and when speaking. Colleagues should not consider themselves as higher ranking and shouldbe able to work together sharing tasks and duties regardless of their status.  A work colleague should be supportive andhelpful.

  A work colleague should not becritical in front of a service user but discuss concerns in private with theirco worker.  Ideally you should be able totrust your colleagues to perform their duties exactly the same each time,irrespective of whom they are working alongside.2.   Thecare manager should be open and approachable. Care staff should be able to confide in the care manager with anyworries or concerns that they may have. The care manager should provide support and be able to advise the careworker on their duties.  The relationshipbetween care worker and manager must be truthful and respectful.  The care manager must maintain a position ofauthority and not become overfriendly with staff.

  Once again boundaries should be in place wherethe care staff and care manager are not overly divulging personalinformation.   The care manager shouldshow a certain amount of interest in the development of their staff and benurturing towards their employees.  Thecare manager should protect their staff whilst they are on duty and carry out aduty of care.  The care worker should beable to raise any concerns to the care manager without any fear ofreprisal.

   The care manager shouldremain impartial and on ly judge staff on their performance andqualifications.  Personalities that aremore favourable to the care m manager should not be given special licence toperform  differently but all staff shouldbe treated equally.206 2.

1 DESCRIBE WHY IT IS IMPORTANT TOADHERE TO THE AGREED SCOPE OF YOUR JOB ROLE Thecarer must maintain professionalism at all times and only perform duties thathave been allocated to them.  This is acrucial part of care work.  If a careworker for instance starts a weekly shopping trip for a service user without thisactivity being listed in a care plan, or by agreeing this activity with theoffice manager or supervisor, the care worker is putting themselves at risk.

  For example : The risk may be financialabuse, when a service user refuses to pay for goods and also a timeelement.  The care worker has used theirown time to go shopping for the client and is therefore not being paid by thecompany or client. Inthe above example the care worker can become prone to abuse.

  The service user can easily take advantage ofcare workers who are acting outside of their role.   In terms of litigation the care worker orcompany providing the service can leave themselves open to litigation if careplans are not followed.  Working outsideof the job role is fairly easy to do.

 Changing a light bulb for instance or mowing a service user’s lawn seemsa fairly innocuous.    Both of theseactivities carry a significant risk if the activities have not been riskassessed.  Also if a service user or careworker were harmed during such activities the company or care worker could besued or lose their job or in some circumstances go to prison.

  OUTLINE AGREED WAYS OF WORKING. 206 2.2 Followinga duty of care policy at all times and adhering to the company policies andprocedures would be the agreed ways of working. Also to not engage in any risky activities that could potentially causeharm.  Whilst working the care workermust not bring the company into disrepute by working outside of their agreedways of working.

  As previously discussedthe care worker must adhere to the care plan in place and carry out theirduties in a professional manner.  Thecare worker should work to the best of their abilities and try to provide agood service.  The attitude of the careworker should match the client ideally and not become too friendly or toostandoffish.Thecare worker should not pressurise the client in any way this includes rushingfor time or complaining about their work or personal situation.  The care worker is to provide an impartialservice. 1good time keeping2personable but not over friendly3keep accurate records4confidentiality5is of a reasonable appearance6works to a good standard7seeks help when needed8communicates well9follow procedure10works well in a team  206 2.

3 explain the importance of full andup to date details of agreed ways of working Theagreed ways of working with one client may differ from day to day.  Sometimes there is deterioration in healthwhich necessitates a rapid change in agreed ways of working.  Changes to care plans, what is acceptable onem month may no longer fit the service users criteria this month.  It is important to keep up to date records onagreed ways of working to fit within policies and procedures and to reducerisk.

  It is important to work with an upto date agreed way of working to ensure that the service user is provide withthe best possible care.  It is importantto keep up to date with agreed ways of working to protect the staff and serviceusers from  harm. (duty of care  206 3.

1 THINK OF TWO PEOPLE YOU WORK INPARTNERSHIP WITH : EXPLAIN WHY IT IS IMPORTANT TO WORK IN PARTNERSHIP WITHTHEM. 1      Thecare co coordinator.  It is important to maintain goodcommunications with the care co coordinator.

 The care co coordinator knows the clients and their history, careprovisions, family and the locations of all the service users.  Good communication with the coordinatorprovides a smother working day.  The carecoordinator can provide distance and travel time information; therefore thecarer can manage their time accordingly and omit most instances oflateness.  The care coordinator has handson approach and should be very experienced in care.  With a good partnership between carecoordinator and carer the b est service can be provided. 2      Time keeping 3      Sharing information so that care planscan be altered to accommodate the client4      Informing the carer of any changes incare5      Emergencies6      Advice on policy7      Day to day worries and anxieties can belessened The above list is not exhaustive but in a goodworking partnership between the care coordinator and carer most of the day today tasks can be covered smoothly.Work colleagues.

Work colleaguesneed to have a good working partnership. Not only verbal communication but also in coordination of tasks.  If the two care workers are working togetherutilising hoists, walk aids, mechanical beds it is essential that the two careworkers have a comparable skill and communication level to avoid hazards andrisks.  One care worker can be responsiblefor recording data, the other care worker can be completing care worktasks.  Therefore the completed care workis done in a timely and professional manner. Also the care workers can learn from each other and share good practise.  2063.2 identify two ways of working that can help improve partnership working 1 Training of staff helps improve partnershipworking.

  As well as a clearunderstanding of the job role, training can improve relations between twopeople working together.  Both parties withtraining have a clear understanding of how to initiate tasks and there iscoordination between two people who have undergone the same training package.2 RespectTwo people whoare respectful of each other and speak to each other with respect can improvetheir quality and performance at work.  Maintaininga professional approach and continuing to work in an organised manner is mucheasier when two people have a professional respect for each other.

  The partnership then allows for each party toair their views without fear of criticism or reprisal.  Mutual respect also helps the workers toimprove and share information. 206 3.3 identify skill and approachesneeded for resolving conflict. Tactfulness anddiplomacy are the key approaches to resolving conflict.  All sides of an argument must be given a fairhearing g before any conflict is resolved. To resolve a conflict a decisionmust be made to provide the best outcome for the company.

  Between the care workers conflicts can beresolved quickly and easily with good communications.  When both side have had their views taken into consideration then an impartial moderator should be able to make a decisionon how to move forward.  Hopefully conflictis not a bad thing, where we can learn from conflict and disparity the outcomesof conflict can be positive and a learning experience for both parties atconflict and also of benefit to the impartial observer. ·        TACTFULNESS·        DIPLOMACY·        TIME·        OPENESS·        IMPARTIALITY·        REPECTIN ALL VIEW POINTS·        GOODCOMMUNICATION     206 3.4 EXPLAIN HOW AND WHEN TO ACCESSSUPPORT AND ADVICE FOR PARNERSHIP WORKING.

 When a serviceuser needs their care plan changing it is useful to seek advice fromeither asupervisor or another health care provider, such as the GP or OT.  It is important to seek the advice of anotherhealth care partnership if the care worker feels that there is some markedchange in the service users appearance or behaviour.  It is important to seek help from anotherhealth care partner if the care worker has noticed that a service user couldhave an improved quality of life, by involving an OT for instance. RESOLVING CONFLICTSWhen a conflictarises it is important to seek help quickly. As the conflict builds the problems can be exasperated by a reluctanceto report conflict.  If two care workersare experiencing conflict it is much safer to ask where the conflict is arisingfrom and how to resolve the problems.

  Ifleft and ignored conflicts can grow and the service user is therefore notreceiving the best service.  The time ofthe service user may be wasted, whilst a conflict is resolved, this is unfairto a paying service user and bad practise for the company.