Ice Cream Maker Essay

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com/cgi-bin/cbrowsepage/50/BUS063000 http://www. subirchowdhury. com/read_more/calcuttaweb. pdf His famous contributions: 1. Power of Six Sigma:An inspiring tale of how Six Sigma is transforming the way we work. (Hard cover June 19,2001) 2. Power of Design for Six Sigma.

(Hardcover 4 October,2002) 3. Taguchi’s Quality Engineering book by Genichi Taguchi,Subir Chowdhury and Yuin Wu(Hardcover 8 Noc,2004) 4. Robust Engineering:Learn how to boost quality while reducing costs & time to market. (Hardcover 18 October, 1999 by Genichi Taguchi, Subir Chowdhury and Shin Taguchi) 5.The Mahalanobis-Taguchi System by Genichi Taguchi, Subir Chowdhury, and Yuin Wu (Hardcover – Aug 30, 2000) 6.

Next Generation Business Handbook: New Strategies from Tomorrow’s Thought Leaders. (Hardcover – Oct 4, 2004) 7. Organization 21C: Someday All Organizations Will Lead This Way (Financial Times Prentice Hall Books. ) (Paperback – Sep 20, 2002) 8. Design for Six Sigma: The Revolutionary Process for Achieving Extraordinary Profits. (Paperback – Oct 1, 2005) 9.

The Talent Era: Achieving a High Return on Talent (Financial Times Prentice Hall)(Hardcover – Dec 17, 2001) 10. ifbi Institute of Finance,Banking & InsuranceBook Review “The Ice Cream Maker”-by Subir Chowdhury Guided By:Submitted By: Mr. Shankar RajaGopalanSudeep Maheshwari Mr. Devanjan BoseGaurav Karolia Manish Shrivas Anand Amit Shukla Context:(indenting. 36) Subir Chowdhury is one of the world’s leading top management and quality strategist. Born on 12th January 1967, Subir Chowdhury came a long way from his birth place Chittagong,Bangladesh.

He has completed his bachelors degree in Aerospace Engineering from Indian Institute of Technology(IIT), Kharagpur. He had also done his masters degree in Industrial Management from Central Michigan University(CMU).He had also pursued an Honorary Doctorate in Engineering from the Michigan Technological University(MTU). Hailed from New York Times as a “leading quality expert”, Subir Chowdhury has also been recognized by quality process of American Society for quality as one of the “Voice of Quality in the 21st century”. At present he lives in Michigan with his wife Malini and daughter Anandi. He is also the Chairman & CEO of American Supplier’s Institute(ASI) consulting group, the world leader in Quality Consulting.

Prior to his present position Subir as Quality Management Consultant at General Motors Corporation.Chowdhury is also a Fellow of the prestigious Royal Statistical Society,London and Quality Society of Australasia. He had also served American Society for Quality as Chairman(Automotive Division). He is the author of 12 books including his international best seller like Design for Six Sigma, Power of Design for Six Sigma,Management 21 C,etc. Subir is a quality conscious person who also believe in doing things with perfection. While writing The Ice Cream Maker Subir had the clear goal in his mind to make people aware of the merits of quality and how to approach things in life.Chowdhury believes being the best means becoming paranoid, always looking at the competition and continuing to make changes to stay at the top of the game. Overview: Subir had beautifully presented his thoughts in the book.

In this book the protagonist is Peter Delvecchio, manager of Dairy Cream, a regional ice cream manufacturer who is determined to sell its products to a flourishing national grocery chain, Natural Foods. Nothing seems to go right for him neither in his office nor in his home. The fear of losing job was making him putting more pressure on him.Later on with conversation with Mike McMaster,the old neighbor of Peter and the Manager of Natural Foods,grocery chain store where every employee had clear goals and everyone knew their jobs well.

During his conversations with Mike,Peter learns how the extraordinary successful retailer achieves its renowned high standards of excellence both in the services it provides to its customers as well as food that it manufactures and sells. He has been recognized as quality specialist long time back and with this book he came up with some new concepts and ideologies.The concepts in this book – like that of LEO(listen,enrich and optimize)-brings home the point of building quality in every aspect of the organizational culture, for businesses to become leading players in the global market and retain their position. Chowdhury believes being the best means becoming paranoid, always looking at the competition and continuing to make changes to stay at the top of the game.

Chowdhury said the purpose of the book is to prove that satisfied employees who are passionate about their work are more likely to produce quality work and better meet the needs of their customers.Subir used ice cream as the subject of this book because he believed that there was a commonality in ice cream and also the book could appeal to everyone. Chowdhury says a main ingredient in the book is communication. This book is not just about business management. It talks about some of the very fundamental issues like quality management which we an implement in our life too. By emphasizing on some simple yet essential aspects of business management, Chowdhury has helped the reader recall their basics and keep it simple. And most important this book does not sermonize,but simply suggests. Appraisal of Ideas:With this book Subir Chowdhury came up with a mind blowing concept of LEO(Listen Enrich Optimize).

He holds view that these three variables lies everywhere and are of great importance but people are not using this effective tool. This concept is meant not only for businesses but also for every work you do. Learning to Listen is the Most important element of creating a quality culture in the organization 3. Without passion, nothing is fun 4. Profits are the by-product of great service 5. Turn everything you do everyday out of necessity in to something you love to do 6.Encourage employees and make the people responsible 7.

If you give employees more responsibility, more freedom, the right tools and training, compensation, give them opportunity to be heard and they will be more engaged in their work and more invested in their business 8. Enriching the products and Services you offer 9. Instill in everyone on your team, a passion for perfection in every minute of your work 10. The real measure of performance is how you do at your best, but how you do at your worst 11.Las Vegas – Kings of customer service 12. Deejay syndrome – Plays what he thinks the customers should listen 13.

Need to think about improving the product everyday 14. Optimize 15. Need to recognize the price of failure 16. You need to do it right the first time 17. Need to get absolutely dogged on to details 18. Develop a sense of productive paranoia Comparison: Every person while writing books have different perceptions idea might be same but main difference lies in the way you present and justify.When we look for other books on the same topic one very effective book is there titled “The Goal:A process of Ongoing Improvement” written by Eliyahu M.

Goldratt. and Jeff Cox. Goldratt & Jeff Cox had successfully co-authored a book with same name but with central idea being improving excellence in manufacturing individually they have written many books. Let us compare these two books |Basis of difference |The Ice cream maker |The Goal | |Central Idea |Instill quality in every work we do.

Improving processes by removing constraints | |Author’s Style |A quality expert | | | | | | | | | | | | | | Audience: Subir Chowdhury who has been a leading strategist and the author of number of best sellers though writes his books with a view to make people enhance their personal & professional life. He regularly advises CEOs,senior leaders and those who are at the top level as how to achieve bottom line results using powerful toolsSix Sigma and Design for Six Sigma. His clients include global Fortune 1000 companies, both in private and public sectors.Some of his recent clients are: General Motors, Caterpillar, Delphi, Berger Health Systems, Kaplan, Hyundai Motor Company, Daewoo, Kia Motors, Samsung, Mark IV Automotive, Johns Manville, TRW, and Loral Space Systems amongst others.

His last book The Ice Cream Maker was appreciated world wide from the experts, readers and prestigious media like The Washington Post, The Detroit News and has been distributed to every honorable Member of the U. S. Congress (Senators and House of Representatives). Talking about his book Subir Chowdhury said “This is not a book solely for the business world,It’s for everyone both inside and outside the office. ” Production: The book has been nicely written by Mr.Chowdhury and has nicely described the characters. His writing skills are appreciated yet again. He had been able to draw the attention of the reader to the point he actually wants to convey and had never digressed from the central idea.

It can also be inferred that some of the lessons are a bit heavy handed and the book is pretty Pollyanna-ish in the way the improvements at the ice cream factory are all just automatically bought into by staff. A longer and more complex story would have covered some of the more delicate change management issues that are inevitable even when it’s clear that change is needed. But overall the book is a must read.

Although some critics of this book may think that the concepts Chowdhury presents are common sense and obvious, they are also some of the most overlooked and fixable. By reminding us of them, we are given the opportunity to make simple yet effective changes. http://www.

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com/icm_news_release. asp There are some pages that I dog-eared for reference and for pointing out here: Pg 30 — the grocery store manager says, “We have over two hundred team members in this store alone.There is simply no way I could play policeman for every worker if they’re determined to undermine the business. Instead, we utilize a friendly form of peer pressure to get everyone going in the same direction. ” Pg 39 — the ice cream manager says, “Like a lot of managers…

I blamed my company’s lack of focus on quality on the workforce or our aging equipment. But, quality, I realized, starts with strong leadership. It starts with me listening more closely to our workers, and to our customers. ” Pg 52 — there’s a great story here about an airline flight attendent blindly following policy and not getting a drink of water, before a flight, for an old man in the front of coach because water was for “first class only. It’s a great example of making sure that people aren’t hampered by policy — they need to be engaged to use their brains and to do the right thing for customers.

” Pg 60 — talking about innovation and how the ice cream company doesn’t have a Steve Jobs, the grocery manager says, “We don’t need a Steve Jobs. We need clerks and stock boys and department heads with their eyes open and their brains working. ” Pg 68 — “If you want their input, there are no dumb ideas…

. the key is to create an environment that doesn’t penalize creativity, but rewards it. ” Pg 70 (reminscent of Toyota and andon) — the grocery manager explains, “The team members who work in our bakery have the authority to stop the production line at any time if they see something amiss….