Communication is how a message is sent from one person to another so it can be understood. From a business standpoint, communicating effectively is a must and is crucial to the successful operation of an organization. All business leaders as well as managers need to understand the fundamentals of communicating effectively. Communication is essential for an organization.
If communication ever ceases, any type of organized activity will cease as well. There are two main types of communication in any organization which are formal and informal communication. We will first look at formal communication, which is communication, either written or verbal, passed through the formal channels of the organization. Formal Communication is considered the most efficient way to communicate because it is usually defined by the organization’s reporting structure and chain of command. It is also the preferred method of communication when asking for clarification or direction on projects, to reporting any issues, and exchanging information. Some basic examples of this can be communication of company goals, policies and procedures, instructions, complaints, or any type of reviews. Formal communications is covered within three different types. To start off you would have upward communication in which your employee address you and a manager/supervisor. This could be for various reasons from concern on a certain policy or procedure to them having an issue within their formal life needing advice or feedback. Also there is downward communication in which you as a supervisor/manager communicate to your subordinates of the same nature in which may vary depending on the situation. Then there is horizontal communication in which employee discuss among their follow peer of a situation or concern. This could be from the entry level employee to employee or from management to management. Informal communication encompasses communication that will usually fall outside the formal channels and is based on personal rather than work relationships.
Another term for informal communication is the grapevine. The important thing to understand about informal communication is that it does not follow the lines of formal communication. Informal communication can be conversations during lunch breaks, water cooler interactions or phone calls. A smart organization can make good use of informal communication to help support the formal channels of communication. It can be a valuable tool for organizations in expressing particular information that could not be passed down via the formal channels. It also satisfies employee’s needs to understand what is happening in the organization and gives them an opportunity to express concerns, or complaints they may have. The Importance of Communication is the foundation for sharing information between people to ensure that everyone and everything is understood and can be acted upon. Without good communication, many companies could fail and others cannot help to succeed because they would not have a clear understanding. Another reason communication is important is because you leave others out of the loop and they cannot inform their supervisor of the situation and what to expect. Communication as defined in the American Heritage Dictionary as the exchange of thoughts, expressions, and or information. This is the basis of all communications. Communication among individuals, teams, units, and organizations is essential to efficient and effective to lead a successful and fulfilling career. Two-way communication is much more effective than one-way communication. This was the information can be passed accurately to and from subordinates and leaders, up and down the chain of command and vice versa.