Introduction implemented in the technical field. Key


            In the article “Quality
Management–History and Trends” the authors discuss how quality management in
organizations has continually been developing. The authors define quality
management as one of the major sources of competition as it is triggered by
consumer demands. There has been an increase in quality management techniques
in the recent years due to an increased focus on market orientation and the
result has been a higher customer satisfaction since quality management takes
care of the needs of the consumer (Weckenmann et al., 2015). The recent
development in quality management has affected the relations of organizations
and their complexity. The authors discuss the importance in understanding the
history of quality management in order to be able to understand the origin of
the current developments in quality management. The article therefore seeks to
give a critical analysis of how quality management has developed and the future
trends and requirements which are expected even as quality management is implemented
in the technical field.

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increased emphasis on quality management has been prompted by an increased
level of competition between different organizations. Quality management varies
based on the goods and services offered. Many organizations have come to adopt
quality management as a way of ensuring that they are able to attract and
retain customers. In essence, “quality management ensures that an organization
has a competitive edge over their competitors” (Weckenmann et al., 2015). The
market and the product in question can also determine the quality strategy that
an organization will adopt. Organizations determine the quality standards which
are best suited for their products as a way of ensuring that they achieve
expected quality standards in hopes that the organization gains a competitive

the intention of quality management has remained unchanged, different methods
and tools have been adopted by organizations in order to ensure that quality
management strategies are properly executed. Therefore, the current focus is on
the methods used to ensure proper cooperation and communication among all
stakeholders in an industry. Quality management is also adopted as a way of
solving problems (Weckenmann et al., 2015). Scientific methods have also been
used to cause improvements in globalization and to ensure that consumer demands
are met. Emerging trends in quality management can therefore be measured using
mechanisms which promote consolidation and improvements. Innovation has also
been incorporated by identifying issues that are likely to be problematic in
the future.

authors feel that organizations should aim to set new trends instead of
following the already set trends. Paradigm analysis is therefore important in
quality management and in ensuring that efficient tools and methods are
adopted. This is especially important in supporting the quality of products and
encouraging innovation (Weckenmann et al., 2015). In the current trends, the
demands of the consumer are examined through market research. One of the
intentions of quality management is to meet the requirements of the consumers
as a way of increasing economic success.

a long time, there has been a disparity between the needs of the consumer and
the products produced by companies. This is one reason that quality management
was introduced to “ensure that division of labor and specialization would be encouraged
for quality improvement” (Weckenmann, 2015). 
Several changes were introduced to ensure quality control and quality
assurance in processes. The core of quality inspection is to reduce the number
of complaints from consumers who buy that company’s products.

quality management processes involved a lot of inspection which led to a loss
of time due to the correction steps taken. The intention was to acquire optimum
benefits from mass production and standards and laws were hardly implemented in
production. In the earlier model, quality management and competition were “led
by companies which produced cheap goods at a fast rate” (Weckenmann et al.,
2015). This model necessitated a paradigm shift due to increasing economic
pressure and customer demands, the focus then became one where product quality
was considered to be important.

article also suggests process quality to be one of the product development and quality
management strategies. Through process management, process quality is ensured
in an organization to guarantee the work flow of commodities. Manufacturing
processes ensure that the production process is controlled to reduce waste and
losses. The intention is to improve product quality while incurring low costs
of manufacture (Weckenmann et al., 2015). This model seeks to optimize the
manufacturing process and to reduce the costs incurred. Increasing focus on
quality control has been centered on ensuring that the level of efficiency is
increased through quality control. Process control is therefore the solution to
this problem to ensure that production waste is efficiently reduced.


assurance also became a point of focus as the focus was shifted to the quality
of products produced. Efficiency was also encouraged to ensure that the
commodities distributed met the needs of the consumers. Due to this, planning
of quality goods was introduced to ensure that goods met the needs of the
consumers. In the early phases of construction and development, time and cost
saving was considered to be important (Weckenmann et al., 2015). To ensure that
organizations were able to save on costs, measures were introduced to ensure a
preventive quality assurance system rather than a reactive system.  Several systems were introduced to ensure
preventive quality assurance prevailed.

            Paradigm shifts in organizations also
led to an improvement in the system quality. Product related processes improved
as organizations sought to increase value. The increasing demands of customers
increased competition. The reliability of these products was also examined
since it became necessary for a variety of products to be introduced.
Organizations sought to manage deliveries efficiently (Weckenmann et al.,
2015). To a large extent, quality management has resulted in a greater flow of
information.  In the current day and age,
quality management examines the system used and the process used to manage
quality systems effectively. It
seems that quality management has led to the introduction of activities which
have improved product quality. The current model is highly inclusive because it
adopts a universal view of the entire system of an organization. This focus is placed on employees, products, partners, customers and processes. The paradigm shift in
quality management has been necessary to ensure that quality management
standard practices are innovative and commensurate to current expectations.