Level of Satisfaction on UC-BCF Library Services of UC-SHS Students

Background of the Study


Libraries play important roles and
they are considered the “heart” of academic institutions. With the important
services the library provides to students, faculty members and other
researchers, becomes an indispensable unit in the academe. Furthermore, the
library is an important factor to be considered in the allocation of budget,
accreditation and leveling of State Universities and Colleges.


According to the United Nation Educational, Scientific and
Cultural Organization (1999), the school library provides information and ideas
that are fundamental to functioning successfully in today’s information and
knowledge-based society. The school library equips students with life-long
learning skills and develops the imagination, enabling them to live as
responsible citizens (Santos, 2008).Library has an essential function to
society it provides information that helps students to be a liable member of a


Libraries are essential to the
educational process because they support curricula, teach information literacy,
and foster critical thinking skills (Tinipunan, 2007). They are essential
partners in creating educated communities because they provide opportunities
for self-education, life-long learning and self-improvement. Most importantly,
libraries are essential places of opportunity because they level the playing
field making the world of information available to anyone seeking it (Capellan,
2008). Library is one of the sources of information in terms of the curriculum
of education, it helps you to be literate and it sharpens your critical
thinking skills which can enhance the control of your own learning and empathy for
other points of view and it promotes self-study.


The library
includes the totality of human and organized materials resources available in
both book and non-book format for providing and obtaining needed information. University
libraries must therefore, make sure that their resources are well utilized as
this is essential for the educational development of the students (Ahuauzu,
The facilities that are being used in
libraries should be well treated mostly on university/school libraries, it
should be updated as much as possible and functions well for it is the
student’s development. 


2009, Valenza and Johnson states that libraries will always exist as places for
learners to find information, resources, services, and instruction. But
formats, technologies, learning needs, and our schools are evolving. And so are
students themselves. Our entire information and communication landscapes have
shifted and this shift will only continue. The people are improving and so the
surroundings that it belongs, the people became more practical and intellectual
through libraries mostly in this generation, people use libraries easier
because of the technologies, not unlike before.


by Oyesiku and Oduwole (2004) on the use of academic library revealed that
students used the library mostly during examinations period. Omoniyi also
mentions that those who use the library occasionally do so to keep updated of
the current socio?economic and political situation in the country. A few use
the library when they need to prepare for exams, while many use the library
when they want to find job vacancies. Only a minority use the library to widen
their horizons in their various fields.


In the
Philippines, the American Circulating Library
was established in Manila as a fitting memorial to American servicemen who died
in Philippine soil On March 9, 1900. The Library was organized by Mrs. Charles
R. Greenleaf and its first librarian was Nellie Young Egbert. The American
Military Governor in the Philippines, by the authority vested in him by the
United States Philippine Commission through Public Act No. 96 passed on March
5, 1901, accepted the Circulating Library as a donation of the American
Circulating Library Association to the government. Libraries today must
find ways to optimize operations, maximize resources, enhance services and
serve customers. Having access to real-world data on trends and dynamics
impacting a broad spectrum of libraries means that library community leaders
can conduct benchmarking, manage collections, prepare budgets, choose facility
sites, and make other decisions with greater insight than ever before possible.
These are challenging times for libraries, Guia (2012).


University of the Cordilleras Library aims to provide access to learning
resources and information services in support of the teaching, learning and
research activities of the institution’s faculty and student populace. As the
information resource center, the university library offers academic resources
and services that cover all of the university’s curricular offerings and
instructional programs.          


In line with the above statements, these motivated the
researchers to conduct the study which would benefit the students or reference
and guide when conducting the same and the school to improve library
utilization among the UC-SHS students.


The importance of evaluating library
services have progressively increased as recognized by library leaders. Nitecki
(1996) noted, “A measure of library quality based solely on collections has
become obsolete”. As a result, the traditional measure of library quality has
shifted from collection size to “availability and accessibility of adequate
learning resources, such as library and information technology support
services” (“Characteristics of Excellence,” 2006, p. 43). In fact, according to
Zeithaml, Parasuraman, and Berry (1990), “The only criteria that count in
evaluating service quality are defined by customers. Only customers judge quality;
all other judgments are essentially irrelevant” (p. 16). Emphasis on this type
of assessment has “libraries turning to customer surveys to determine the
extent to which the library is or is not meeting the customer’s expectations”
(Matthews, 2007, p. 6). The perceptions of the customers concerning on the
services on how it should be delivered are very important in assessing the
quality and services provided by the library.


Assessment is essential as academic
libraries face many challenges: rapid changes in technology, escalating costs
of printed materials, distance education, reduced funding, and the

Emergence of the Internet. These challenges have led
academic library leaders to analyze the role of the academic library and to
demonstrate impact. (Cullen, 2001)





In line with the above statements, these motivated the
researchers to conduct the study which would benefit
the library staff to identify the core problems that users face in using the
library and its services. It would provide an opportunity for library staff to
take necessary efforts for the improvement on their part and urge library
administration to make necessary measures where needed regarding the
highlighted issues. They would provide the recommendations in terms of key
messages for improvement of the library services. They would also be informed
about the highlighted issues the library staff would address on their part. It
would also benefit the students or reference and
guide when conducting the same and the school to improve library utilization
among the UC library users.