STUDENT ID: 172329
EXPLANATION TO MANAGER ABOUT THE SURVEY:
It is unhappy to hear that your company has faced
issues in related to product development and it has fetched a great loss for
your company by losing the market share. I’m obliged to help you in this matter
and would like to provide you few insights about the process in which the
survey is going to be conducted.
First of all, the sampling method which I would choose
for conducting the survey will be stratified sampling where I’m planning to
group the employees working in different product development teams as this will
give me the overall view on employee behavior across units. Next, the sample
size that I would take is 15% of total employees working under product
development as it will provide a broad overview and help me to do a detailed
analysis from the responses. I also consider that the response rate from the employees
would be close to 75%.
I have decided to consult the IT department of the company
to help me in sending the surveys to respective employees by sharing the
questionnaires to their corresponding company’s email. I believe the overall process
I have planned to carried out for survey is appropriate and it will help me in
achieving desired responses to uncover the issues in product development.
I hope that you would like my approach of carrying out
survey and please let me know if you have any concerns over the survey method.
PRESENTATION LETTER TO EMPLOYEES FOR SURVEY
We would be sharing a survey to all employees working
in product development very soon. We are conducting this survey to learn about
the employee’s behavior, satisfaction and their engagement towards the company.
This initiate is being taken to address the issues in product development as it
has incurred a loss for our company which has forced us to lose the market
share. We assure that your responses will be valued highly and it would be a
great chance to express your concerns or thoughts.
The Survey is managed independently and it will be
shared with you through your company mail and responses would strictly be
anonymous, so the individual responses will not be traced back. I therefore request
you all to be honest to complete the survey.
I ask for 100% participation in the survey as it would
help us in analyzing all your responses and to act well to unclear the issues.
The survey will be shared with you in later days and please make an attention.
Thanks for your valuable time.
department of Product development are you working in?
Research & Development
Others, If any
which grade/designation you are currently in?
Quality Control Executive
Product Development Executive
Materials Engineering Supervisor
Hardware Design Engineer
Others, If any
Work Experience in this company and in this department (in Years)?
you satisfied with the working conditions provided by the company?
Very much Satisfied
you satisfied with the performance pay for the employee? If not by how much (%)
should it be increased?
More than 10%
you think that any of the company’s policy needs to be reframed or changed?
If Yes, Please Specify here.
you require any additional facilities in your department of product
If Yes, Please Specify here.
you happy with your manager’s appraisal and feedback?
you ever felt that the target set by the supervisor is beyond imaginable?
understandability on the process manual provided by the manager for product
development in recent times? Rate on a scale of 1 to 5
of communication flow from low-level workers to high-level workers. Rate on a
scale of 1 to 5
ANALYSIS BASED ON SURVEY RESULTS:
The questionnaire which I have
presented above will provide the required answers to uncover the issue that has
happened in product development during recent times. The explanation on how
each question will be analyzed is given below.
The first question in the questionnaire will
help me to know under which department of the product development unit so that it
would be easy to identify the root cause of the problem.
Next question will aid me in recognizing the
grade or level in which the employee is working in, so that I can find out the
problem arises under which level of grade.
The reason for asking the employee about his
work experience is to know about his/her level of expertise in the relevant
field as it would help me to find whether he/she can be prone in making errors.
The fourth question is to know about the
employee’s satisfaction in working conditions provided by the company as this
reveal out if there any hindrances to employee’s working needs.
The main purpose of having question related to
performance pay is know whether the employees are really satisfied with their
salaries, benefits or bonuses because it might be a concern for them to work to
their best potential.
Sometimes any of company’s policies may be too
stringent or rigid which can force the employee in not completing within
stipulated time. If this is a matter of concern, then board of directors can
meet together and decide upon in reframing the policy.
The next question is to know that there any
additional facilities that an employee requires for the fulfillment of the tasks?
Manager’s appraisal ratings and feedbacks plays
a huge role in employee’s working behavior and so I have placed this question
to know about the employee satisfaction.
At many times, the supervisor tends to set the
targets higher to improve the performance of the working unit which is unachievable,
so in order to attain it the employees take the cross routes to achieve the
The next question is quite close to recent
problem, as it will give us a clear picture on any of the factors which has
acted as a cause for the issue.
The flow of communication across departments and
between different grades of staffs is important, as it might lead to
misinterpretation of results or data and this question will help me to analyze
if there any problems related to flow of communication.
The numerical data that forms from
the responses of the questionnaire will help us interpreting the results to
find out the real factor which has created the issue on product development.
FEEDBACK TO THE CLIENT:
The Survey method has certain limitations with respect to
non-responsiveness from the employees and there could exist a bias in their own
responses since they could refrain from providing honest responses which might
not help us in finding the original cause for the problem. I would like to
suggest to have a meeting with the leads of every departments under product
development to know about their concerns and needs and in turn providing them
the details about the issue that has raised recently which could help us to
know the elements that would have caused the issue.
In future, I would like to propose to have regular meetings
with the leads of each department and in turn asking them to have frequent discussions
with their workers to address their issues, as a measure of monitoring the
working behavior of the employees. This will really help in avoiding any such
issues in future.