This paper includes information about a process (University of Phoenix, 2010, Syllabus) completed daily. A flowchart represents activities in a process. A flowchart is also included in this paper. A key element of operations strategy is the activities involved in process design (Chase, Jacobs, & Aquilano, 2006). A metric used to measure the process and factors that affect the process are also included. Process Explanation
The process included in this paper is interesting because the process has been in use for five years. The practice of this process seems to improve the completion of the activities and the outputs. This processes has never been analyzed or measured. I am interested and excited to learn where improvements might aid productivity and quality.
This process includes the activities needed to attend, complete, and earn a good grade in a class at University of Phoenix Online. Grouping the activities on the flowchart represents the relationships of the activities. This fact also makes the flowchart more clear and easily understood.
The process begins with reading the syllabus and ends with study for the final exam. Study for the final exam is considered a separate process. Each week the process is the same but the outputs change. The process begins again with each new class. The flow chart file, separate from this paper but imbedded as an object and linked to this paper, submitted as well as the file for this paper. Flowchart
Flowchart 1. UOP Schoolwork. Shaffer, L. (2011).
Factors Affecting Process Design
Need birthed this process. Time is a major consideration of the design. Time management skills improved aided by this process. I needed a system to ensure work completion on time. Time also affects the process depending on how much time is available to work on activities. “Many people spend their
days in a frenzy of activity, but achieve very little because they are not concentrating on the right things” (Mind Tools, 2010, para. 5).
The human factor is also a consideration in this process design. This process design caters to my desires, work ethics, and anxieties. This process design represents how I like to accomplish tasks.
Technology affects any design process. One aspect of technology concerning this process, the online learning system (OLS), a variable not suited for this paper because of intricacies and other details. One must consider technology to fail at any time. One fail safe for this opportunity is the ability to download resources such as the required textbook.
Regulatory considerations affect process design in business, non-profit organizations, and governments. The regulatory body for this process design is University of Phoenix (UOP). I must follow rules that govern how I complete assignments. Metrics
Productivity is a common measure of how well one uses resources. Outputs divided by inputs equals productivity. I think for this process, productivity equals the grade earned on outputs. Earning a good grade on this paper measures how well I used resources. A key component of the activities in this process. “When employees are able to effectively manage their time, they not only accomplish everything they need to do, but they will also cultivate a positive outlook of their jobs” (Miller, 2008, para. 4).
Efficiency measures output based on a standard. The outputs must meet UOP standards in quality and on time. I think efficiency is measured by output grade level.
Time metrics can measure this process. These metrics can measure the individual activities and the entire process. Measures of time such as run, set up, and operation are an important consideration of measuring this process.
The flowchart included in this paper represents the process used to complete activities during a UOP class. An explanation of the process provides insight into how the process flows. The flowchart provides a visual representation of how the process flows. Factors that affect the process design provides an explanation or how the process came into use. Some common metrics can measure this process for productivity, efficiency, and the time needed for completion. References
Aquilano, N. J., Chase, B., & Jacobs, R. F. (2006). Operations management for competitive advantage. Retrieved from the University of Phoenix eBook Collection database. Miller, S. (2008). How time metrics contribute to employee productivity. Retrieved from http://ezinearticles.com/?How-Time-Metrics-Contribute-to-Employee-Productivity&id=1275870 Mind Tools. (2010). Time management skills – Start here! Work smarter. Improve time utilization. Retrieved from http://www.mindtools.com/pages/article/newHTE_00.htm University of Phoenix. (2010). Course syllabus. Retrieved from University of Phoenix, OPS/751–Operational Strategy course website.