Promote communication in health, social care for children’s and young people’s settings Unit reference: J/601/1434 1) Understand why effective communication is important in the or setting 1. 1) Identify the different reasons people communicate People communicate to others for all kinds of reasons. Sometimes this can be essential , such as lifesaving situations or to reach out and make contact with others through sharing various types of information. People communicate to: * Make and develop relationships * Obtain and share information Express thoughts, ideas, opinions, feelings, emotions, wishes, needs and preferences * Give and receive support 1. 2) Explain how communication affects relationships in the work setting (With examples, relating parents, work colleges, ways in which we communicate. Include references and quotes) Introduction Communication in my work setting, as in others, is essential. I use different methods to communicate with the children, other team members and with the parents and carers, and this ensures continuity of care for the children.
In other words communication- the use of different means to get across information- is vital to work towards covering the children’s needs. Being able to send and receive messages appropriately is the key to communicating well. Effective communication is central to my everyday work, hence I use a range of communication skills that I try to continuously develop to be able to use them effectively to carry out the numerous aspects of my work role. Body
Effective communication depends on identifying who is going to be your audience and what message you want to give out (Arnold, 2004). In the following lines I will provide examples of how communication can be effective in my work setting When talking to someone, it is important to get their attention before starting to communicate our ideas or thoughts. When I am making a rule explicit to a child, such as “we don’t hit” or a warning, such as “if you do that again you will have to go and play somewhere else” I make sure the child is making eye contact with me.
If the child is finding it difficult, I find myself having to adapt the way I’m talking, so I make use of Makaton signs hoping that non-verbal communication alongside the phrase “look at me” will help me get my message across more effectively. While we are working with the children, a series of needs arise everyday which we need to tackle as a team. In numerous accounts, we need to get a message across in the middle of doing something else.
For example, asking a colleague from afar to change a child that I’m sending in from the outside area. When these types of messages are being communicated, we need to speak clearly, directly and sometimes loudly. We have many bilingual children; most of them are beginning to communicate verbally in several languages. At some points, this is difficult as children only understand certain words in a language different from English, so we need to adapt the way we talk so that the child that we are talking to is able to understand us.
I recently realised one of my key children doesn’t understand what “toilet” means, so saying “pipi” (wee in Spanish) will clearly convey to him that I can take him to the toilet if he needs it. When talking to parents, empathy is crucial, particularly when communicating negative news, such as their child biting another child during the day. When this happens I need to try and understand the parent’s point of view or the way they might be affected by what I am saying to them. So before breaking the news, I consider the parent might feel ashamed or even angry.
This might help me modify my tone of voice and the type of words I use when expressing what happened. Parents let us know of important information, such as who is picking up their child, if the child needs some special type of attention that day or ask questions in the middle of drop in time, when we are all regularly busy and dealing with separation and sometimes tears. If so, I make sure I listen carefully to what the adult is saying and quickly record the information by writing so that I don’t forget to share it with the team as soon as things have calmed down.
To promote a good channel of communication and make sure parents feel free and sure to talk to me I make sure my non-verbal communication, especially my body language conveys that I am open to talk. I do this by smiling constantly, making good eye contact and nodding when I am sure I have understood or agreed. It is also very important for the child to be felt cared for by expressing it with body language such as looking at him when he speaks to show our entire focus is on them (Arnold 2004). When we sit together as a team to discuss an issue, we make sure to record our meetings in the minutes.
I always make sure I understood what has been agreed by summarising what my lead educator and other members have suggested verbally and then writing it down. On the other hand, breakdown in communication in the work setting can lead to a number of problems. A sense of anxiety, alienation and isolation may arise. If people don’t communicate well they limit their ability to connect and this can create conflict. The first big mistake that will lead to a communication breakdown is not providing enough information this is particularly important with parents, it is best to make sure you make clear the reasoning behind your thinking (Arnold, 2004 ).
For children, this can be very frustrating which is why if I child has a preference for a different language other than English, we make sure we learn some songs and have some books for him to be able to feel more welcomed. Parents are also given ways to communicate with us, Our News From Home is a sheet of paper found in a box next to the entrance where parents can share exciting developmental new things about their children or less happy news like the death of a close relative. This opens communication channels for the parents to feel in constant communication with us.
As a team, we also avoid isolation by creating an environment where we can share almost everything with each other. This helps develop a strong working relationship between colleagues. Conclusion Workplace relationships become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same. Effective communication helps us not only relate better to each other, it also helps us do more with minimal effort. It is crucial while working with children in order to meet their needs. The impact of good communication with parents is also reflected on the child’s wellbeing. The power of effective communication is essential and the ability to have the chance to develop, expand and develop personal relationships will stand you in good stead and for the company.
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